You can now get a router for just KSh. 1,200 (or for free in some cases) and enjoy even faster speeds,
connect more devices and a stronger signal. Make a KSh. 600 down
payment and then clear the balance within the month. Contact us to get more
details. 0759 359 548
Frequently Asked Questions (FAQs)
Have questions? We've got answers! Check out our FAQ section to find the information you need.
Signing up is easy! Simply visit our Packages page,
select the plan that suits your needs, and follow the on-screen instructions to register
and make your payment.
The maximum number of simultaneous connected devices on a single account. For example, if
you buy a plan with a max devices of 1, then you'll only be able to connect utmost a
single device using a single account.
Yes, you can visit the dashboard on the device you
originally logged in and disconnect. After that, you will have the ability to use another
device. Just login to your dashboard on the new device
and click Connect.
If you're experiencing slow internet speeds, try restarting your router. If the issue
persists, contact our support team at
support@cometnetworks.co.ke or call us at
+254 (759) 359-548.
To reset your password, go to the
Password Reset page and enter your email address.
You'll receive an email with instructions to reset your password.
Yes, you can upgrade or downgrade your plan at the end of the current billing cycle. Just
buy a different package/plan that you desire.
Our refund policy outlines the terms for refunds. You can read the full policy
here. If you have additional questions, please
contact us.
We provide a maximum of 5Mbps for
each of your connected devices. Your devices do not share the bandwidth, therefore, your can expect each of you devices
to have a maximum speed of 5Mbps.
If you receive the M-PESA confirmation message but the app is stuck at processing, just
refresh the page and you should see a status of paid. You can then go to your
dashboard and Connect. If you still have issues,
please contact us.
Contact Us
Feel free to reach out to us using the form below. We're here to help you with any questions
or issues you may have.