Privacy Policy
Effective Date: 10th November, 2024
Welcome to Comet Networks! Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and share your personal information, in line with Kenya’s Data Protection Act, 2019. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of personal data from you:
- Contact Information: Name, email address, phone number, physical address.
- Account Information: Username, password, and any other identifiers for account creation and maintenance.
- Service Usage Data: IP address, browsing activity, bandwidth usage, data logs, and any other activity on our network.
- Payment Information: Transaction data for processing payments (e.g., mobile payment details).
- Customer Support Data: Any information you voluntarily provide when contacting our support team.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our internet services.
- Communicate with you regarding your account, updates, and other important service notifications.
- Process your payments and manage subscriptions.
- Monitor and analyze service usage to maintain network security and ensure a high-quality experience.
- Fulfill our legal obligations and respond to regulatory authorities.
- Protect against fraud, unauthorized access, and any illegal activities.
3. Legal Basis for Processing
Our processing of personal data is based on the following legal grounds:
- Contractual Necessity: Processing your data is essential to fulfill our contractual obligations with you (e.g., to provide internet services).
- Legitimate Interests: Processing data to enhance service quality, network security, and customer satisfaction.
- Legal Obligations: Compliance with legal requirements under Kenyan law and regulatory authorities.
4. Sharing Your Information
We do not share, sell, or lease your personal information to third parties, except under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers to perform essential functions (e.g., payment processing, network maintenance).
- Legal Compliance: We may share information to comply with legal requirements, court orders, or government regulations.
- Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred to the new ownership, subject to confidentiality agreements.
5. Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure data storage and restricted access to sensitive data.
- Encryption of data transmissions and secure access protocols.
- Regular security assessments and improvements to maintain data integrity.
In the event of a data breach, we will notify you as required by law.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, your information will be securely deleted or anonymized.
7. Your Rights
Under Kenya’s Data Protection Act, 2019, you have the following rights:
- Right to Access: You may request access to your personal data held by us.
- Right to Correction: You may request corrections to any inaccurate or incomplete data.
- Right to Deletion: You may request the deletion of your data, subject to our legal and contractual obligations.
- Right to Restrict Processing: You may request restrictions on data processing under certain circumstances.
- Right to Object: You may object to certain types of data processing, such as direct marketing.
8. Cookies and Tracking Technologies
Our website may use cookies to improve your browsing experience, track usage patterns, and gather information to enhance our services. You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting such sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We will notify you of any significant changes through our website or direct communication. Please review this policy regularly for the latest information on our privacy practices.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: support@cometnetworks.co.ke
- Phone: +254 (759) 359-548
Thank you for trusting us with your personal data. We are committed to safeguarding your privacy and providing a secure internet experience.